Digital skills shortage hampers business growth

More than 4 in 5 (84%) firms say digital and IT skills are more important than 2 years ago, however 76% say they are facing a digital skills shortage. 

Adverse effects of skills shortages include:

  • increased workload for existing staff (52%)
  • higher operating costs (29%)
  • difficulty meeting customer needs (28%). 

Barriers to solving the problem include:

  • no time for staff training (41%)
  • identifying the right training (32%)
  • cost of training (25%). 

Adam Marshall, director general of the BCC, said: 

“The evidence is clear: better digital skills make firms more productive, and a lack of digital skills holds them back.

 Government help 

The government has created a digital strategy designed to help people get the skills businesses need and help exploit digital opportunities. The strategy aims to give training to 2.5 million people by 2020. For businesses, the plan is to create 5 international hubs in emerging markets to connect UK companies and local tech firms.  

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